Delivery & Returns
straight to your door …
 
We know how important it is that you receive your parcel as quickly as possible which is why we aim to provide a speedy delivery service to all our customers. All orders placed before 2pm (GMT) are dispatched the same day, orders placed after this time are dispatched the following working day.   Please note that if there is no-one available to accept the package then a card is put through the door to be picked up at your local depot. All European and International orders require a signature upon receipt.

NB. The delivery times and the delivery charge of your order may vary depending on the country your order is being delivered to. Exact delivery charges for our European & International customers can be found at the checkout. 

Deliveries
 
UK : £4.95 - aims to arrive within 2-3 working days.
 
Republic of Ireland : €10 - please allow 2-7 working days.
 
Europe : €7 - €20 - please allow 2-7 working days (exact price quoted at checkout)
 
Australia : £18.95 - please allow 3-10 working days 
 
Asia : £18.95 - please allow 3-10 working days 
 
North America : $20 - $30 - please allow 3-10 working days (exact price quoted at checkout)
 
South America : $20 - $30 - please allow 3-10 working days (exact price quoted at checkout)
 
1. Please note that all deliveries quoted above are based on Monday-Friday working days so please allow for this when ordering. While we will endeavour to deliver products to you as soon as possible we shall not be liable for any failure to make delivery within the time estimate stated above.
 
2. Customers who are accepting imported goods from Funmum may be liable for any local import duties that apply.
 
3.  Please note that we are not able to deliver to PO boxes.
 
Garments can be delivered to an alternative address from your billing address for your convenience. For example, to your work address or to someone elses address as a gift - you decide!
 

Returns & Exchanges
 
 
You can shop with us in confidence because we will replace or refund any garment returned to us provided it is unworn and still has its tags attached and we receive it within 20 days of receipt (10 days for sale or reduced items). Non UK customers have an extended returns period, goods returned to us within 30 days of receipt (20 days for sale or reduced items) will receive a full refund. If garments are returned outwith the refund period then a credit note will be issued which can be used against a later order. In the interests of hygiene, thongs and briefs cannot be exchanged or refunded.
 
NB Funmum do not refund any carriage charge as this is seen as a direct cost to the customer.
 
If you are returning goods, it is important that you obtain a "Proof of Postage" certificate from the post office as FunMum cannot be held responsible for parcels lost on return to us.   


returns
 
Garments being returned are done so at your own expense. - To return your unwanted item(s) please follow the instructions below.
 
  1. Repackage the goods into the original packaging.
  2. Complete the return slip enclosed in your parcel, indicating your reasons for the return, detach and enclose with your parcel.
  3. Label the parcel using the address found on the reverse of your dispach note.
  4. Take the parcel to your local Post office and obtain a "Proof of Postage" certificate from the post office as FunMum cannot be held responsible for parcels lost on return to us. 

    The address to return the unwanted item(s) is as follows:
     
    RETURN ADDRESS:
     
    FUNMUM.COM
    PO BOX 26333
    GLASGOW
    G76 6BA
    UNITED KINGDOM
exchanges
 
We will pay for the delivery charge of your first exchange if you are a UK customer, subsequent exchanges will be charged at the standard delivery rate.
 
If you have any queries please email info@funmum.com